Communication by Gill Hasson

Author:Gill Hasson [Hasson, Gill]
Language: eng
Format: epub, mobi
ISBN: 9780857087539
Publisher: Wiley
Published: 2019-08-26T00:00:00+00:00

Top Tip

Still feeling apprehensive? Imagine that the other person is already your friend. You know a friend would respond positively if you approached them so pretend this person is already a friend.

Don't worry if you forget a name. It will help you to remember a person's name later in the conversation if you repeat their name when you are introduced to them: ‘Nice to meet you, Madonna.’ If you later find that you've forgotten her name, admit it. ‘Gosh, I'm sorry, can you remind me of your name?’ Once they've told you, don't make a big deal of it, simply repeat their name and move on with the conversation. ‘Madonna. Thanks. Well, as I was saying…’ It won't be nearly as tough as you think!

Make it easy for people to be introduced to each other. When you introduce one person to another, as well as telling each person the other's name, say something about each person. For example: ‘Donald, this is Theresa. Theresa and her husband just moved here from London. Theresa used to work in government. Theresa, this is Donald. He's got an interesting theory on global warming which you might be interested to hear about.’

Ask questions. After the first few exchanges between you, you can keep the conversation flowing by asking more questions. Ask open questions that require more than a ‘yes’ or ‘no’ answer and give the other person an opportunity to talk about themselves, their opinions, or experiences. Good questions involve asking someone what they think or how they feel about whatever it is they're talking about. Even simple things like ‘What was that like?’ or ‘How did it feel?’ can keep people talking.

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